How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Companiesoff Heating & Air to be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what happens next. It is a general template. It is not legal advice.

Topics You Can Raise

You can contact us about:

• Your experience when you called or contacted Companiesoff Heating & Air
• The way your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, equipment, warranties, work and customer service. If you have a problem with work in your home, the usual first step is to raise it with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest. Providers who repeatedly fall short of our expectations may be removed. Note that Companiesoff Heating & Air cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work or make decisions for a provider.

Steps to File a Complaint

Email contact@companiesoff.lat and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write to Us

First, we acknowledge your complaint by email, usually within a few business days. Next, we review what happened. That may include contacting the provider. Then we reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to look again. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For issues with HVAC contractors, your state's contractor or mechanical licensing board may also be able to help.

Contact

Email: contact@companiesoff.lat